Smart and Digital Devices

The Story of the First Smartphone: A Mobile Revolution

How phones that became pocket computers changed daily life, work, commerce and communication, and what the costs and open questions have been.

On this page
  1. From device to everyday habit
  2. One device replacing many
  3. The app economy
  4. Reaching people without landlines
  5. Work, commerce and attention
  6. Information, politics and privacy
  7. Costs behind the screen
  8. Looking ahead

From device to everyday habit

How the first smartphones were built is one story. This is a different one: what happened when a large share of the world’s population began carrying a networked computer with a camera, a map and a store of programs. The effects were broad, and some are still being measured, so this account sticks to changes that are well documented and flags the ones that remain debated.

One device replacing many

The most visible change was consolidation. A smartphone absorbed the work of many separate products.

  • Cameras. Phones with cameras were common before the smartphone, and camera phones eventually replaced many small point-and-shoot cameras. Sharing photos instantly became the default, and photographs taken on phones now far outnumber those taken on any other device.
  • Navigation. Devices with GPS receivers were once sold on their own for cars and hikers. Maps on phones, with live traffic, mostly displaced them for everyday use.
  • Music and media. Portable music players, pocket video recorders, e-readers and alarm clocks lost their market to apps.
  • Notes, calculators and flashlights. Many small tools became features.

This does not mean the older devices vanished; specialized cameras, dedicated GPS units and e-readers still have users who want better performance. But the average person owns fewer single-purpose gadgets than before.

The app economy

When phones began to run third-party programs, a new business sector grew around them. Developers could sell directly to users through the app stores that opened in 2008, and a small team could reach a global audience. Categories that did not exist before, or that were tiny, became large: ride hailing, food delivery, mobile games, short-video platforms, mobile banking and many social tools.

The arrangement also concentrated power. The companies that ran the app stores set rules and took a share of sales, and developers have complained about those terms. Regulators in several regions have examined these practices, with outcomes that differ by country and are still developing.

Reaching people without landlines

Outside rich countries, the phone’s effect was often more basic. In many places, fixed-line telephone networks had never reached most homes, and mobile networks reached people sooner and at lower cost. The smartphone, as prices fell, became for many people their first computer and their first connection to the internet.

One often-cited example is mobile money. A service launched in Kenya in 2007, called M-Pesa, let people send and receive money through their phones, and it was adopted widely. Similar services appeared elsewhere. Researchers and policymakers have discussed how much such services improve household finances and reduce poverty, and findings vary, but the speed with which they spread is clear.

Work, commerce and attention

Phones changed working life in several ways. Email and messages became reachable at any time, which supported flexible work and remote work but also blurred the boundary between work and personal time. Gig platforms, which rely on a phone app to match workers and customers, grew, with debate over worker rights and pay. Small businesses used messaging apps and social media to find customers and take orders.

For consumers, comparison shopping, mobile payments and delivery became easier. Retail in many sectors shifted toward online channels, with effects on shops and shopping streets.

The effect on attention and wellbeing is more contested. Surveys show that many people feel they spend too much time on their phones, and researchers have studied links with sleep, mood and concentration, especially among teenagers. Results are mixed, and it is difficult to separate cause from correlation, so firm statements in either direction should be treated cautiously. Many phones now include screen-time tools, which suggests that the makers recognize the concern.

Information, politics and privacy

The smartphone made it easy for anyone to record events and share them quickly. This has helped document news events and abuses, and has also spread rumors and false information at speed. Social media platforms, mainly used on phones, have become a major route by which people see news, with consequences for public debate that scholars continue to study.

Privacy is another issue. A phone knows where it is, who its owner contacts, and what they search for and buy. Apps routinely collect data, and the economics of many free services depend on advertising based on it. Rules on data protection differ widely between countries.

Costs behind the screen

The environmental and human costs are less visible. Phones need metals and minerals, some mined under difficult working conditions, and manufacturing is energy-intensive. Phones are replaced frequently, producing electronic waste, though repair and recycling programs have grown. The networks and data centers behind the apps use energy as well, a result of the growth of cloud computing.

Looking ahead

The smartphone remains the main personal computing device for many people, and its effects continue to develop as features such as artificial intelligence assistants are added. How these will change daily life is uncertain. What can be said from the past decade and a half is that the mobile revolution was not only about hardware: it came from the combination of fast networks, cheap sensors, app stores and an enormous number of users.

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